Operating Hours

Customer Service is available Monday - Friday from 8:00 a.m. - 5:00 p.m.
Closed on weekends and major holidays.

Establishing an Account

Opening your account with Studio Pro Group can be accomplished in just a few minutes.
Visit our website at www.studioprogroup.com.
Click on "Become A Customer",. complete the Customer Profile, print, sign, and submit to the lab via mail or fax at 423-339-6696. You will receive an E-mail within 24 hours of receipt of the profile to provide you with your account number. You will also receive a call from one of our customer service representatives to welcome you to Studio Pro Group.

Supplies

You may order supplies by either calling our customer service department or by visiting our website at
www.studioprogroup.com. Supplies are provided to all Studio Pro Group customers free of charge.

Submitting your Order

Studio Pro Group accepts digital orders on CD, DVD, or via the internet using our *Remote Order Entry Software.
*Software is provided to all Studio Pro Group customers free of charge.

Reorders

Reorders are priced the same as original orders.
*Note-Due to variations in sensitized materials, it may not be possible for reorders to match exactly in color and/or density to your original order.

Copyright Policy

Studio Pro Group complies with current copyright laws and fully believes in the protection of our client's ownership rights. Therefore, we will not copy or reproduce any image that is copyrighted or is imprinted with the studio/photographers name unless accompanied by written consent from the studio or photographer.

Method of Payment

Studio Pro Group feels that the easiest and most convenient method of payment in today's society is via Debit or Credit card. For that reason, this will be the only type of payment received at our lab. The major credit cards accepted are: American Express, Discover, Master Card and Visa.

Tennessee Sales Tax

Studio Pro Group is required by law to collect sales tax on all orders delivered in the state of Tennessee.
If you are exempt from sales tax you will need to provide the lab with a valid state sales tax exemption certificate.
*Sales tax exemption form available - click here

Handling Fees

Studio Pro Group does not charge any type of handling fee.

Shipping Fees: Continental United States

Studio Pro Group provides free shipping when using our preferred major carriers. However, if you prefer a different carrier or require special shipping, such as overnight, the charges will be billed to you in full. Free prepaid incoming labels will be provided for our customers who do not electronically send their images.

Minimum Order Charges

There will be a flat rate of $25.00 added to any order totaling less than $25.00.

Limit of Liability

 

Illegal and Offensive Images Policy

Studio Pro Group will not print any image that we determine to be inappropriate, obscene, or in poor taste.

File Specs:

These are some general spec for sending us files. If you have any questions, call us at 800-238-8259

RGB color Mode, 8-bit color depth. Please don’t save as 16-bit color depth. Even if your image is B&W, and you have converted it to grayscale mode for other use, please convert to RGB before sending to the lab

sRGB color space. If they are saved with any other color space embedded, the printing results can be unpredictable. If you prefer to capture or work in an another space you should convert the final files to RGB and give them a final evaluation for color and density before sending to the lab

tiff or jpeg format, no Photoshop psds or camera raw files. As a matter of fact, the ROES software will only show tiffs and jpgs If the file is a tiff, it should be a single layer, flattened file with no extra color channels.

If saving as a TIFF, do not use LZW compression. Also, if you are using Photoshop 7.0, make sure that the Save Image Pyramid box is unchecked. Files saved with either of these conditions will not be printable. When saving as a JPEG, make sure that the Progressive file option is not selected. Progressive JPEGs, used in some web pages, will not be printable.

File sizes: Generally, we want the highest resolution, least amount of compression jpg your camera is capable of. Cameras will often use the words “large”, “fine”, etc. A jpg should be in the area of 1 megabyte or higher for proper printing. Tiffs are uncompressed but again capture at the highest resolution. Generally, jpgs are okay for the vast majority of work

DO not resize your files to the “correct” size. The software we use (Kodak DP2) has one of the best resizing algorithms – much better than Photoshop.

Do not crop your files – it’s too easy to loose resolution. Use the ROES software and you can choose how the file will be cropped without altering your original.

File names can contain ONLY alpha and numeric characters. Most other characters are NOT ALLOWED. Use an – (hyphen) or _ (underscore) to separate within a file name. DO NOT USE “.” (period), “,” (comma), or “’” (apostrophe). These files will be unprintable and subject to a $10 per file correction fee

White Balance

Coming soon...

Monitor Calibration

Coming soon...